The Energy and Utility sector in India is undergoing a transformative shift, driven by digitalization, sustainability initiatives, and the evolving needs of consumers. In this context, Customer Experience (CX) has become a cornerstone for achieving growth, operational efficiency, and customer loyalty.

Customer Experience (CX) in the Indian Energy & Utility Sector has gained significant importance over the past few years as the industry faces an evolving landscape shaped by increasing competition, government regulations, and growing consumer expectations. As the demand for energy services increases and the market becomes more consumer-centric, providing exceptional CX has become essential for driving customer loyalty, improving operational efficiencies, and ensuring business growth.

As customer expectations grow, and competition intensifies, enhancing CX in the energy sector is no longer optional—it's a critical factor in business growth and sustainability.

Keeping in mind the above scenario we are pleased to announce Global Digital CX Summit in Energy & Utility Sector (GDCX 2026), being organised during 15 July 2026 at The Grand, Vasant Kunj, New Delhi.